We proudly stand behind the quality of our items and our high level of customer service. Items That Arrive Damaged: If your item arrives damaged, please notify our customer service department at Gallery@BlueAndWhiteArt.com . Claims must be submitted within 48 hours of delivery of your item and must be accompanied by clear photographs of the damage and a full description of the damage. Any claims submitted later than 48 hours from delivery or that are missing any of the above mentioned criteria will not be processed.
Return Policy For orders that were processed online:
Should you decide return an item that you purchased from our website or via email:
1. You must notify our customer service department via email at Gallery@BlueAndWhiteArt.com
2. The item(s) should be returned to the Gallery in Jerusalem at the expense of the customer and must arrive physically at the Gallery within one month from the time you received the item.
3. Item must arrive back in perfect condition or no refund will be issued.
4. Refunds will be subject to cancellation fees etc and shipping fees will not be reimbursed.
Return Policy For Items Purchased At The Gallery:
As we try to accommodate our customers to the best of our abilities each sale has it’s own terms and conditions that are discussed while the customer is present at the Gallery. Therefore, the return policy is dependent on the specific sale. There are occasions where we will allow a customer to return an item physically to the Gallery within one month of the date he received the item. For more specifics, please be in touch with the Gallery directly at Gallery@BlueAndWhiteArt.com “Return Authorization form” must be completed and returned with your item before a refund approval consideration is granted.